Tuesday, June 15

Apple FAIL


What the crap Apple?

What did I ever do to you?

Besides all that ca$h money I've spent on laptops, desktops, iPods, iPhones, etc... you can't show up?

Ok, my biggest complaint (besides the whole white iPhone being unavailable for pre-order thing) is that since June 7th, they've been parading around the internet. "Look at me! I'm the new iPhone 4! And now, I come in ALL white! Oooo!" Getting me all excited so that I can pre-order this white beaut come June 15th... oh and guess what... it's June 15th.

I stay up late to try to pre-order, wake up early, and what do I find?

White iPhone currently unavailable for pre-order or in-store pick up.

I feel like I was a little blindsided. Ask anyone I know-I've been talking about order this guy since the 7th. Not once did Apple ever come out and say, only the black will be available for pre-order. Never ever. False advertise much?

Oh wait, it gets better...

I am on the store's website, waiting for their live chat help, and on pops Kristie H:
  • Hi, my name is Kristie H. Welcome to Apple!

  • Kristie H: Good afternoon.

  • You: Hey Kristie, I'm Lindsay-

  • Kristie H: I hope that you are having a nice day Lindsay.

  • You: Have you guys been insanely busy today or what? (trying to be nice...)

  • Kristie H: Would you like some help with your shopping today? (doesn't answer my question, but okay...)

  • You: I am just wondering if the white iPhone is going to be available to pre-order?

  • Kristie H: I do apologize, at this time we do not have a release date for the white iPhone. I urge you to check back frequently though. (how do you not have a release date for the biggest gadget of 2010?)

  • Kristie H: Also, to stay up to date on the latest iPhone news, enter your email address in the box to the right at http://www.apple.com/iphone/notify-me/

  • You: So it won't be available for the official June 24th?

  • You: I am already on that email list...

  • Kristie H: I don't have the specifics for that as of yet. (Seriously?)

  • You: Wow, bummer.

  • You: Ok well that's all I needed to know... thanks for your help

  • Kristie H: Sure, I'm happy to help you! I hope that you are able to get your iPhone pre-ordered shortly.

  • Kristie H: May I assist you with any other questions or purchases today?

  • You: No thats it. Thanks

  • Kristie H: Have a wonderful day!

  • Kristie H: If you need or would like more help, please chat with us again.

  • You: Thanks.

  • Kristie H: Thank you for visiting the Apple Store. We appreciate your business (Yea, I bet you do.)

So yea... here I am, a grown 24 year old having a full on temper-tantrum/hissy fit/whatever you wanna call it.

Sorry. I just had to vent about my disappointment. Not another word about it. Promise!


Kiki said...

It's a sucky world...Apple is now a part of just another crappy day for me! Bleck!

Kristen @ ladybug-blessings.com said...

I'm sorry!! they try to hype everyone up and then BOOM, down! I am sorry, hopefully you can get it soon!

Hilary Lane said...

That does suck! What do you do with your old iphone(s)? I've been thinking about getting the new one, and my parents have been gracious enough to tell me that if I keep paying my part of their bill, I can stay on it as long as I want. But I feel like it's a waste of my current iphone!

PS. My ID word was "imess"... I thought that was funny - the iphone problem is such an imess. Yeah, I'm a nerd.

Danielle said...

That is a weird conversation! I work for a company that makes virtual agents for a number of big companies, and if it weren't for the fact that it said you were getting "live" chat help and you had to wait for her, I would swear that's a virtual agent. The dialogue is so stilted. They must just be instructed to copy/paste specific things for legal reasons. Bummer about the iPhone!